GENERAL CONDITIONS OF THE SERVICE
revision alpha will make available to the customer a storage space in its servers reserved for him, accessible from the Internet network, and linked to the Domain Name selected by the customer at the time of requesting the registration of the contract.
The information hosted by the customer will be stored on servers in a shared environment, that is, it will share servers and storage systems with other customers, although each customer will have a private area of exclusive access for him.
The customer will have a username and password to access and modify their information stored in their exclusive space, through FTP protocol.
SERVICE LIMITS AND ADDITIONAL COSTS
Each hosting plan will have a limitation on processor consumption, memory, disk access and database access. These limits will be based on the average of reasonable consumption with respect to the technological resources available at any given time, which allow the alpha review to guarantee the availability of the service to its customers and will depend on each contracted plan.
- A limit of 400 emails per hour is set for all hosting plans. As well, each plan also has a file transfer limit, which is the result of the number of visits to the customer's website and access to the emails of the same.
- The customer may increase these limits at any time, upon payment of a corresponding additional fee.
Any customer that consumes more resources than usual will be invited to pay an additional fee / extra cost or to reduce the resources consumed.
ABOUT UNLIMITED PLANS
The characteristics of the Unlimited Plans are accessible through the revision alpha website. All features described as 'Unlimited' refer to unmonitored resources. This means that revision alpha will not technically limit the consumption of those resources. However, any customer who abuses these resources could be advised to reduce their consumption or rescind this contract.
Abuse of these resources will be understood when the consumption of any of them exceeds 2000% of the average consumption of all customers associated with Unlimited Plans, eliminating 5% of lower consumption from the sample, and 5% of higher consumption.
In case of cancellation of the contract for this concept, revision alpha will return the proportional part to the amount of the contract pending to be enjoyed by the customer.
REGARDIN HOSTING PLAN CHANGES
The customer may change to another plan at any time, be it of characteristics, resources and applications superior to the one already available or inferior.
Once a change in the hosting plan has been made, no other plan change can be requested within a period of 30 days, starting from the day on which the last change was made.
If the change is made to a superior plan in characteristics, resources and applications, a credit will be generated for the amount paid and not consumed.
The change that is made to a plan inferior in characteristics, resources and applications will not be entitled to any refund, because it is understood that it has canceled the plan initially contracted, prior to its termination.
ABOUT DOMAIN NAMES (your-company.com, .com.ar, .net, etc.)
The Domain Names whose registration is requested through revision alpha will always be registered in the customer's name or in the name of the person or entity to which the customer wishes to attribute ownership. The costs for the registration of domain names will be those fixed by revision alpha at all times and for each type of domain name.
The cost of the domain is not included in the Web Hosting plans.
ABOUT CONTROL PANEL ACCESS BY THE CUSTOMER
The Hosting Plans object of this contract are composed, among other resources by a tool called "Control Panel" (cPanel) for each plan, from which the customer can manage and manage the resources and applications of the plan to which reference.
ABOUT EMAIL ACCOUNTS
In the resources called email addresses, included in each contracted plan, are IMAP or POP3 accounts (the latter in the mode of saving messages on the server for an unlimited time) the guaranteed time of availability of the content of messages on the server is 3 months, alpha review is not responsible for the content in these messages after this period.
THE CONTACT EMAIL
The contact email provided by the Customer will be the primary means through which alpha review will inform you about payments, due dates and any other information related to the service provided, this being the only reliable means of communication between the parties.
OUR OBLIGATIONS AND RESPONSIBILITIES
revision alpha reserves the right to interrupt the contracted plan based on technical repairs and maintenance of the equipment, as well as to improve the services themselves.
revision alpha cannot guarantee that the availability of the Hosting Plans is continuous and uninterrupted during the term of the contract, due to the possibility of problems in the Internet network, breakdowns in the server equipment and other possible unpredictable contingencies.
The customer agrees to support risks and imperfections or unavailability of the servers within reasonable limits, the programs used are technically complex and may not have been previously tested on all the possibilities that exist of use.
Likewise, when sharing the Hosting Plans in the same machine with other customers, technical problems attributable to third parties may arise, and of which revision alpha is not responsible.
Therefore, the customer expressly waives to claim any liability, contractual or extra-contractual, damages to alpha review for possible failures, slowness or errors in accessing and using the contracted plan.
Notwithstanding the foregoing, if revision alpha fails to comply with the commitments assumed in this contract for providing an inefficient service for an uninterrupted period of more than 24 hours, the revision alpha responsibility shall be limited to the refund of the money charged by the hosting plan during said period. of interruption.
OBLIGATIONS AND RESPONSIBILITIES OF THE CUSTOMER
The customer must pay an revision alpha for the services rendered before the 10th of each month and in the manner established in the Contract.
By contracting this plan, the customer undertakes to: Save on their own a backup copy of the files of the Accommodation Plans in order to replace them if necessary. Monitor the disk space and the transfer used in order to take the necessary actions if you consider that your increase is excessive. For this purpose, the customer has the statistics of the website, which shows the information on the flow of each day and the accumulated in the month.
The customer undertakes to keep operative, active and updated the e-mail address provided in the contract form for communications with revision alpha, since it constitutes the preferred means of communication between the parties. If the customer wants to change the e-mail address provided in the contract form as a contact address, he or she must do so through the Control panel, with the proper authentication measures of said request, so that at no time communication between the parties is interrupted. both contracting parties.
revision alpha is free of all responsibility for the consequences of the lack of operability of the customer's e-mail address and / or the lack of communication that the change of address can not produce, as well as the misinformation alleged by the customer due to its own negligence when it comes to keeping this information active.
The customer acknowledges having tested the product with his needs and that he has been informed by revision alpha adequately.
The customer is solely responsible for the use and conservation of the user and password of the control panel for access via the web since they are the necessary identifiers for accessing these tools and which allow the alpha access check to be authenticated by the customer and facilitate the permission to the actions that are requested from these tools. The use of these identifiers and communication, even to third parties, takes place under the sole responsibility of the customer.
The customer has full responsibility for the content of its website, the transmitted and stored information of its exploitations, the hypertext links, the claims of third parties and the legal actions that may trigger in the whole reference to intellectual property rights. of personality and protection of minors.
The customer will indemnify alpha review for the expenses that it had to charge him in any cause whose responsibility was attributable to the customer, including fees and expenses of alpha review attorneys, even in the case of non-final judicial decision.
It is strictly forbidden to use the revision alpha servers or an email address hosted on the revision alpha servers to perform SPAM, the sending of unsolicited bulk email. alpha review will be the sole arbitrator who decides if a violation has been established in this regard, based on the complaints that may be received from Internet users, other ISPs, or the relevant authorities. It will also be subject to violation if the customer advertises its domain hosted in revision alpha through SPAM, even if the revision alpha server itself is not used as an email server.
Failure to comply with this rule will lead to the suspension of the customer's account since mismanagement of the SPAM policies could lead to situations such as, for example, including the IP property of revision alpha in blacklists (lists of IPs used to send SPAM to Internet users) and not just limited to this example.
SERVICE REGISTRATION IS ACCEPTANCE OF TERMS
Once the customer has finished with the contracting procedure through the Web site, made the corresponding payment and accepted this Accommodation Contract, alpha review will send the customer shortly, a proof of the service contracted.
The use by the customer of the Web site and the hiring of any of the services implies the acceptance, full and without reservations of any kind, of each of the clauses of this Contract.